Eastman Chemical :: essays research papers

Eastman Chemical Company located in Kingsport, Tennessee is in an industry that produces basic and immediate chemicals, specialty chemicals, agricultural chemicals, petrochemicals, plastics and fibers, and paints and coatings. Eastman also manufactures oer 1200 chemicals, fibers and plastics as well as being the largest supplier of polyester plastics. Currently Eastman employs all over 15,000 people in 30 countries with manufacturing sites tactically located in 17 countries, with Asia peace-loving Region Office being one of their key offices.Eastman is know in the chemical industry as a world attractor in the e-business. They are the first chemical company to provide their customers with e-business, which allowed them to do business in a much easier and efficient manner. Eastman e-business specializes in an online storefront and transactional Customer Centra Web-enable auctions alliances and investments in digital business, along with system-to-system ERP connections. The main f ocus of Eastmans e-business was1. Creating customer-centric solutions2. Portfolio of option, along with providing solutions for customers via electronic means3. Invest in technologies/capabilities that bring nurse to customers4. Be externally focused5. Form partnerships6. Build an e-brand, which attract customers, suppliers and engineering science partners7. Leverage its intellectual capital, industry knowledge, network of contacts, credibility, brand and customer placeBy implementing the e-business, Eastmans customers were able to view products, check status of orders, gravel certificates of analysis, material safety data sheets, etc. The further problem Eastman in the beginning saw with the e-business model which they have worked so hard to implement was that only 22 of the companies, which they do business with, are connected. And its very all-important(prenominal) to get all the companies connected into their infrastructure, which will provide all their customers with the heptad foundational principles. Knowing the importance of getting the industry knowledgeable and connected to the e-business, Craig ennoble, the Asia Pacific Digital Business and Customer Service Manager of Eastman Asia Division was tasked to plow the Eastmans philosophy. Knight made a two-week trip to Tokyo, Shanghai, and Malaysia to sell Eastmans integrated electronic supply chain, known as the Integrated remains Solution (ISS), to business partners in the industry. He was able to sell Nagase & Co., Ltd, a company in Japan on the ISS, but they had some concerns regarding the system. Knight truly understood their concerns, and made every effort to ease the attend by providing the long-term benefits of the ISS to Nagase & Co., Ltd and other business partners.According to George Eastman, business as usual can put you out of business.